Before you begin conversations about sensitive issues,
establish and maintain a positive purpose.
After you have defused the tension and avoided a destructive confrontation, prepare to speak constructively about the conflict. Remember that your goal is to begin resolving conflicts through constructive conversations. Creating constructive conversations requires disciplined preparation. You must establish a positive purpose in your heart before you begin to discuss difficult issues. Begin at the end--always know what you are trying to accomplish. Keep asking yourself: “What positive purpose am I trying to accomplish?” Take time to think.
No comments:
Post a Comment